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Understanding and Implementing Employee Feedback Systems

Understanding and Implementing Employee Feedback Systems

Understanding and implementing employee feedback systems helps improve your bottom line. You can learn what your employees like most and least about your organization and suggestions for improvement. Then, you can implement the most impactful ideas for stronger job satisfaction and employee attraction and retention rates.

What Is An Employee Feedback System?

An employee feedback system helps employers gather information about their employees. These methods and techniques help uncover how employees think and feel about their workplace. This feedback is used to set company goals and evaluate employee performance.

Gathering employee feedback provides insight into various issues:

  • Engagement levels
  • Perceptions of job duties and responsibilities
  • Feelings about work performance
  • Opinions of the organization
  • Employee morale
  • Company strengths and weaknesses
  • Issues to address

Benefits of an Employee Feedback System

Understanding and implementing employee feedback provides many benefits:

  • Increased employee engagement: Employees who feel seen and heard tend to be motivated and involved in their tasks.
  • Better collaboration: Employees who feel heard typically work together to improve productivity and performance.
  • Stronger problem-solving: Employees who are empowered to share their concerns tend to point out problems within the organization. As a result, the problems can be solved as soon as possible to improve job satisfaction.
  • Higher employee morale: Employees who feel supported typically trust the organization and experience strong job satisfaction.
  • Elevated employee retention: Employees who share their ideas and concerns typically feel invested in their work and are likely to remain long-term.

Strategies to Implement an Employee Feedback System

  1. Decide when and how often to gather feedback. Implement an employee feedback system that begins with the hiring and onboarding processes and continues throughout each employee’s tenure. Use the feedback to help employees develop their skills and confidence in the workplace.


  1. Choose the methods to gather employee feedback. Encourage employees to communicate in the ways they prefer to increase the response rate. Examples include regular pulse surveys, an online suggestion box, an open-door policy with management, and 360-degree feedback.


  1. Determine the type of employee feedback to collect. Examples include feedback for project progress, personal growth, and company climate.


  1. Consistently collect feedback. Schedule regular check-ins with your employee feedback systems. Determine whether employees want to discuss the feedback weekly or monthly. Ensure managers address employee concerns.


  1. Ensure psychological safety. Employees must feel comfortable providing honest feedback to improve the organization. Work together to resolve the issues.


  1. Implement what you learn from your employee feedback systems. Include the most relevant feedback that is likely to be successful. Let employees know when an issue has been resolved.


  1. Recognize and reward employees for their feedback. Provide genuine praise and encouragement for improving the organization. Give a bonus or another reward for helping improve the company.

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