Having customer service certification or administrative certification shows you have exceptional skills to fill relevant positions. This competency provides you with a competitive edge over candidates who lack certification.
Obtaining certification can help you take on additional responsibilities, secure pay increases, and earn promotions. As a result, you should consider earning certification in an area that matches your career goals and interests.
Consider which of these certifications for customer service or admin roles might be right for you.
Call Center Certification
Earning Call Center certification validates your technical, communication, and service skills for working with inbound and outbound calls. You must create a baseline assessment of your skill set, improve your performance, and have your skills reassessed to earn the certification.
Client Service Manager Certification
Earning Client Service Manager certification validates your ability to apply best practices for customer service, sales, coaching, and leadership. The certification can help secure leadership roles within call centers.
Customer Experience Certification
Earning Customer Experience certification validates your ability to create processes and responses that help customers feel heard, valued, and appreciated. This certification can help secure leadership positions within a call center.
Customer Service Leadership Certification
Earning Customer Service Leadership certification validates your strategy, technical skills, and ability to apply your knowledge of customer service to real-world situations. This certification can help secure senior leadership positions.
Certified Associate in Project Management
Becoming a Certified Associate in Project Management validates your knowledge of people and project management. The certification demonstrates your proficiency in team management and scheduling to optimize project performance.
Microsoft Office Specialist Certification
Earning Microsoft Office Specialist certification validates your proficiency with Microsoft Office suites and programs. The certification shows you have the knowledge and skills required to take on senior admin positions.
Professional Administrative Certification of Excellence
Earning Professional Administrative Certification of Excellence validates the administrative skills that employers need to maintain business operations. Examples include communication, digital management, people management, and project management.
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